BRODY NETWORKS LLC

Terms of Service

The ground rules for this website and our services. Effective September 7, 2026.

Who we are

This website and the services described on it are operated by Brody Networks LLC, a North Carolina limited liability company ("we", "us"). By using this site you agree to these terms. If you buy a service from us, the sections on services, billing and refunds apply to you as well.

Brody Networks LLC
4030 Wake Forest Rd Ste 349, Raleigh, NC 27609
sales@brodynetworks.com · (919) 823-2943

The website is informational

Content on this site, including case studies, service descriptions and technical articles, is general information. It is not professional advice for your particular network or situation and it does not create a client relationship. Project engagements happen under a separately signed services agreement, and that agreement governs over anything written here.

Our services

We sell subscription services, currently the AI receptionist, the AI Chief of Staff and the Brody CRM. Each is a managed service: we host it, configure it for your business, and keep it running. The current price, what is included, and any usage allowance are the ones shown on that service's page at the time you sign up.

  • Setup. A one time setup fee covers configuring the service on your real systems and walking your staff through it.
  • Subscription. After setup, the service bills monthly in advance until you cancel.
  • Usage above the included allowance bills at the rate shown on the service page, in arrears.
  • What you need to provide. Access to the systems the service has to touch, such as the calendar it books into or the phone number it answers, and a person who can approve changes.

DRAFT, awaiting sign off. These four lines are a starting point using the most common pattern for small business software, and they are not final until confirmed.

Billing, cancellation and refunds

  • The setup fee is not refundable once onboarding has started. If you cancel before we begin onboarding, it is refunded in full.
  • You can cancel the monthly subscription at any time. Email us and the cancellation takes effect at the end of the month you have already paid for. The service keeps running until then.
  • We do not prorate a partial month. Cancelling on the fifteenth does not refund half the month.
  • Usage you have already run above the included allowance is still payable on your final invoice.

We can also end a subscription, with at least 30 days notice, or immediately if the service is being used unlawfully or in a way that puts our other customers at risk. If we end it for convenience we refund the unused part of the month.

These services use AI, and AI makes mistakes

The receptionist and the Chief of Staff are software built on AI models. They will sometimes mishear a caller, misread a request, or get something wrong. We design around that: a person on your team approves what matters before it goes out, and the demo lines tell callers they are an AI. You should still treat the output as something to check rather than something to trust blindly, and you should not use these services as the only path for an emergency, a medical question, or anything where a missed or wrong message causes real harm.

Acceptable use

Do not use our services to send unlawful, harassing, deceptive or unsolicited bulk messages, to impersonate somebody, or to collect personal information you have no right to collect. If you use the receptionist to contact your own customers, you are responsible for having the consent that the law requires for those calls and texts.

Intellectual property

The content, design and branding of this site belong to Brody Networks LLC. You are welcome to link to it and to quote brief excerpts with attribution. Please do not republish substantial portions without asking. Your own business data stays yours, and configuring our service on it does not give us ownership of it.

No warranties, and a cap on liability

This site and our services are provided "as is", without warranties of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. We do not warrant that a service will be uninterrupted or error free.

To the fullest extent the law allows, Brody Networks LLC is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue or lost business, arising out of this site or our services. To the fullest extent the law allows, our total liability for any claim is capped at the amount you paid us for the service in the twelve months before the claim arose. Some states do not allow some of these limits, and where that is the case they do not apply to you.

Privacy

How we handle personal information is covered by our privacy policy, which is part of these terms.

Governing law

These terms are governed by the laws of the State of North Carolina, USA, without regard to its conflict of laws rules. Any dispute will be resolved in the state or federal courts located in Wake County, North Carolina, and both sides consent to those courts.

Changes

We may update these terms, and the effective date above always reflects the current version. For a change that materially affects a paid subscription, we give notice before it takes effect. Continuing to use the site or the service after that means you accept the change.